ORDERING

The procedure for ordering is as follows:

Click on the 'Order Enquiry Secure' button. Fill out all the '*' sections and the box detailing the parts you are interested in, together with quantities, and any other preferences. If you would like us to proceed straight to despatch, then fill out the payment details also. If there are any issues with your order we will come back to you for confirmation before filling the order. Alternatively if you would prefer to get a total first before formally ordering, you can fill out the same form but leave the payment boxes empty and we will then confirm back with availability and total price.

Alternatively you can call us on International 44 1322 442990 (our answerphone can collect these details outside of UK hours), or you can fax us on International 44 1322 442886. 

We can accept Paypal with a 3% surcharge, International Money Orders/Drafts (drawn in Pounds Sterling only). We can also accept Swift Transfers in Pounds Sterling for values over £400 (or under this with a £12 surcharge to cover UK Bank Charges). 

Immediately payment is clear we will despatch and confirm back to you by email.

POINTS  TO  NOTE

Out of Stock Goods - All out of stock goods are placed on back order, and despatched on the arrival of new stocks, unless we receive an emailed cancellation request before despatch. Back orders are fulfilled on a first in first out basis. Credit cards are only debited when despatch is imminent. 

Credit Cards - Details given are checked against databases to ensure against fraud. If the delivery address for the goods is not the same as the cardholder's address, this will cause delays to despatch of up to 4 working days, while we check for further details from the credit card issuer. This process can be speeded up by the credit card holder faxing proof of identity, such as driver's license, passport or credit card statement.

Carriage Transit Times and Cost - Our policy is to despatch goods the same day as payment is processed. Goods out of stock and other reasons (see above), can cause delays in despatch. Should there be a reason for a delay in despatch, we will email you immediately to allow you the option to cancel your order.

The majority of our parts are not listed as freight paid. The customer is therefore ultimately responsible for all freight costs and any import tax costs that may apply in your country. We are happy to offer the best arrangements we can to you for transport. There are sometimes multiple options on transit depending on the destination and your priority, speed or cost. We generally send goods so as to trade off speed against cost. Two to three working day delivery within the UK is typical. Between 3 and 4 days transit time to the US is normal. And between 3 and 4 days to Europe. We can arrange for guaranteed timed services if required. Please email us at the time of order with your name and address if you would like this option and we will quote you.

Courier service to most locations is currently with Fedex.

United Kingdom (Mainland)

For other parts of the UK,  Highlands and Islands and Northern Island or for other services, just email for quote.


USA & Canada

In general we send via courier, normally Fedex, prices start at £14.50 for up to 1 kg. Other example prices, £31 for 5 kg, or £55 for 15 kg. We will quote a firm price on enquiry based on the order you are interested in. Transit time for courier is normally around 3 working days. For lower weight packages (<1.5 kg) we can, on your request, send by air post (USPS) at a cheaper cost than by courier, however delivery times by this method can be unreliable even though the service is 'air', with 30+ day deliveries feasible because of customs and US homeland security checks.

Asia and Far East (Including Australia, Hong Kong, Japan, S. Korea, New Zealand, Singapore). Up to 2 kg we can send by air post as the cheapest method, carriage cost £25 for 2 kg or less for lower weights, with a transit time of approx 10 working days. For a faster transit or for heavier packages we send by Fedex or DHL. Example prices £46 for 5 kg, £85 for 15 kg. We will quote a firm price on enquiry based on the order you are interested in.

To Europe, carriage costings vary depending on weight and country. For most of Europe a freight cost of £19 per consignment for up to 15 kg is normal with a transit time of 3 to 4 days. Freight cost for light consignments (<2 kg) will normally cost less than this, as they can be sent by air post, with a delivery time of 4 or 5 days. For East and South East Europe other prices may apply, please just email for freight information.

For other countries, again please enquire.

Package Delivery - All goods are carefully packed and consigned in good condition. They are signed for as such by the carriers who are then responsible. In the event that any parcel is in bad condition upon arrival, so that the goods could conceivably be either damaged or missing, it is necessary for customers to note this fact on the carrier's sheet when the goods are signed for. No claim for goods lost or substantially damaged in transit will be accepted unless this is done. All claims for loss or damage must be made to us within 3 days of the receipt of the goods, or the claim may not be recognized.

Returns - Should you wish to return goods, you must email us of your intention before despatch. We will then issue a returns number that should be quoted on the returns note with the returned goods. All goods despatched to us  must be sent safely packed, carriage and insurance paid and at the owner's risk. Goods returned due to unsuitability must be received  in perfect resale condition including all their original packaging and any documentation. In any other condition the goods will not be acceptable for credit. If the goods are accepted back in a fit state for resale, there is a restocking fee of 15% of the invoiced value of the goods or £5 whichever is higher. Goods returned because of being received damaged or faulty (and this duly reported to us within 3 days of delivery. See Package Delivery) will be replaced. Used goods that are still under supplier warranty may be either replaced, repaired or credited at our discretion, depending on the result of our investigation into the causes of the problem. Should the goods returned be deemed to have been damaged through misuse, neglect or mistreatment, i.e. the damage is not covered under warranty, then we will consult with you by email as to how you want to proceed, whether to replacement or repair, both of which will be chargable at the time of return to you.

Guarantee - Goods are guaranteed for one year from the date of invoice, and the guarantee covers events occurring during the proper use of the product, excepting any malfunction attributable to incorrect assembly, imperfect maintenance, improper use or fair wear and tear. We may annul this guarantee in cases of damage due to:1) incorrect assembly, use or maintenance, 2) Accidents, knocks, tampering and/or modifications to the original product, 3) Force Majeure, including fire, floods and other natural disasters, 4) in the case of forks, damage to the finish or in any case damage of an aesthetic nature due to the use of inappropriate cleaning products, 5) in the case of tools damage due to abuse or incorrect use, use without lubricants, use with the wrong lubricants, or use on materials for which it was not designed, 6) in the case of framebuilding components we sell on the assumption that the builder has the correct equipment and understanding of correct fabrication methods in order to produce a safe product for the intended final use. WARNING Please note that due to the desire in the sport to produce the lightest bicycles, some of the components we sell, e.g. tubes, are manufactured near the safe limit of their raw materials (e.g. light tube thicknesses) Some components can only be built with safety and without damage with a great deal of builder care, the correct expertise, and the right building equipment.. Please ask for advice if you are at all unsure of your abilities or building equipment.

This guarantee requires the goods to have been stored in suitable conditions, and used for the purpose intended, all in accordance with the manufacturer's instructions. No liability beyond the replacement of the actual goods supplied will be accepted.  In cases of dispute, the arbiter is the manufacturer.

Taxes - All prices quoted are nett of UK sales tax. In line with regulations, UK sales tax will not be charged by us for goods supplied to countries outside of the European Union. However local or national sales taxes may still be levied or be liable on part or all of the shipment value upon import and the carrier may charge a small administration fee for collecting this. If in doubt, please contact your local customs office. In European Union member states outside the UK, no sales tax will be charged where a European Union VAT number is supplied and validated. 

Exchange Rates - Any prices shown on this site are quoted in Pounds Sterling. Conversions are done automatically on payment by credit or debit card. As a guide to the current market rates, we have provided the link here http://www.bbc.co.uk/news/business/market_data/overview . Please note however, that each card has a loading on the current exchange rate, where the credit card company covers its costs and make its profits. The rates shown are not a guarantee of the exchange rate you will get. Nor can we guarantee the accuracy of the information found on the link.